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Refund & Cancellation Policy

Last Updated: April 10, 2026

At CineVega, we strive to host high-quality events and competitions for the Las Vegas film community. Because our events involve venue rentals, trophy production, and judging resources, we have established the following policy regarding refunds and cancellations.

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1. Event Tickets (Mixers & Screenings)

  • General Policy: All ticket sales for CineVega mixers, networking events, and screenings are final.

  • Transferability: If you cannot attend, you are welcome to transfer your ticket to another person. Please notify us at least 24 hours before the event so we can update the guest list.

  • Cancellations: In the rare event that CineVega cancels an event, a full refund will be issued to all ticket holders via the original payment method.

2. Competition & Submission Fees (Cine-Sprint / Challenges)

  • Non-Refundable: Once a registration or submission fee is paid for the CineVega Film Festival or a filmmaking challenge (such as the Golden Hour Challenge), it is non-refundable.

  • Reasoning: These fees immediately go toward the administrative costs of organizing the competition, securing judges, and processing submissions.

  • Disqualification: No refunds will be issued if a film is disqualified for failing to meet the specific technical requirements or "Golden Hour" constraints outlined in the challenge rules.

3. Merchandise (Founder’s Pins, etc.)

  • Damaged Goods: If you receive a physical product (like a Founder’s Pin) that is damaged or defective, please contact us within 7 days of receipt with a photo of the damage. We will happily send a replacement or issue a refund.

  • Change of Mind: We do not offer refunds for "change of mind" or incorrect sizing once a physical item has been shipped.

4. Extraordinary Circumstances

We understand that life happens. While our standard policy is "no refunds," we may consider exceptions on a case-by-case basis for extreme emergencies or documented medical issues. These decisions are at the sole discretion of the CineVega management team.

How to Request Assistance

If you believe you are eligible for a refund based on the criteria above, please reach out to us:

Email: contact@cinevega.com

Subject Line: Refund Request – [Event/Order Name]

Please allow 5–7 business days for us to review your request and process any approved refunds through your original payment provider.

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